EU Right Of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by contacting us at hello@zafino.com.au before the withdrawal period expires.

Once we receive your returned items, we will refund the full purchase price, including standard delivery costs, within 14 days. You are responsible for the cost of return shipping unless otherwise stated.

Exceptions: The right of withdrawal does not apply to:

- Personalised or custom-made items

- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery