FREQUENTLY ASKED QUESTIONS

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service and we will be able to re-send your confirmation email to you for your reference.

Contact Us

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You have 14 days to notify us of any issues with your order.

You can return your order once you have received it, please find further details on our Returns Page

Orders are typically processed and dispatched within 3 business days. You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Please note that your order is shipped in from our fulfillment center, not our Zafino Head Office.

Contact Us

Delivery typically takes 6–10 business days from the date of dispatch. Customers who spend over AU$75 receive free standard shipping at checkout.

For full details, see our Shipping info page.

Yes we ship internationally from our international fulfilment centre which makes shipping cost and shipping times quicker for our international customers.

Please use our returns portalto return your item to us.

Our returns period is currently 14 working days and starts from the date you receive your order.

We aim to process all returns within 3 working days, however in some cases this may be extended to 7 working days during busy times of the year.

Please note we are unable to accept returns of Earrings due to hygiene reasons unless deemed faulty

We offer exchanges on all items except earrings (for hygiene reasons) within 14 days of delivery. If you’d like to exchange your jewellery, the return postage cost is the responsibility of the customer, while Zafino will cover the cost to ship the new item back to you.

To initiate an exchange please visit our Returns Portal

We aim to process all returned orders within 3 working days. However in some cases, this time frame may be extended to 7 working days during the busy time of year. All refunds will be credited to the original credit card, please allow a few days for the funds to hit your account

All Zafino jewellery is crafted using Nickle free hypoallergenic metal, with an 18K Gold or Silver plating. Most of our jewellery is either splash resistant or waterproof: you can find this information within the product listing.

Know Your Style

Splash Resistant Can be worn occasionally in the shower or while washing hands.

Waterproof Our most durable styles, suitable for the ocean and pool.

Always store your jewellery pieces individually, preferably in your Zafino soft pouch so that they don’t rub together, scratch or tangle. Your jewellery should be kept in a dark, cool and dry place.

You can find further advice on how to care, store and clean your jewellery on our Jewellery Care page.

This is usually a simple fix! Sometimes your hoop earrings just need a slight realignment. Gently press the post of the earring upwards using the back of your thumb you should feel it click back into place.

If you’re still having trouble, feel free to get in touch and we’ll be happy to help.

Contact Us

Your Dani Tennis Necklace is designed to be non-flip - but it only works if it's put on correctly.

Follow these steps to ensure your necklace is worn correctly: 

• Bring the clasp around to the front of your neck

• Hold the clip side in your left hand

• Check the small hook is facing downward

• Secure the clasp in this position

• Let it fall back into place - it'll sit facing forward, no flipping

Still not sitting right? Send us a photo or video and we'll help you sort it - just send us an email.

We offer a 3-month warranty from the date of purchase against manufacturing defects in materials or workmanship, such as faulty clasps, loose stones, or broken soldering caused by production faults. This doesn't cover general wear and tear, tarnishing, or damage caused by chemicals, perfume, or accidental impact. For full details, see our Warranty Policy page.

We use standard US ring sizing, with our rings available in sizes 3 to 9. Not sure which one fits you? You can measure the inside diameter of a ring you already own, or wrap a strip of paper or string around the base of your finger and measure the length - then match it to our size chart. For full step-by-step instructions, check out our Ring Size Guide. If you're between sizes, we recommend sizing up for a more comfortable fit.