RETURN POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.
We are unable to accept returns for earrings due to health and safety reasons.
Our HQ address for returns is:
Zafino Australia
Returns
U1, 207 Canterbury Road
Canterbury VIC 3126
AUSTRALIA Tel: +61 3 9830 7388
REFUNDS
Full-priced items are eligible for a full refund
FULL-PRICED
Full-priced items are eligible for refund, exchange or store credit.
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
FINAL SALE
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
PROMOTIONAL CODE
Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;
GIFT CARDS
Gift Cards may not be returned;
RETURN SHIPPING
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 1 year from the date of issue.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Zafino takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Zafino.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Zafino takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Zafino.
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty item. Please contact our Customer Care team hello@zafino.com.au with your order number and images of the fault and we will work with you to resolve it as soon as possible. Please note that faulty items purchased from a Zafino stockist are required to returned to the place of purchase.
At Zafino. we do not offer refunds for purchases made using Afterpay. Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method.