RETURN POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.


We are unable to accept returns for earrings due to health and safety reasons.


Our HQ address for returns is:


Zafino Australia

Returns

U1, 207 Canterbury Road

Canterbury VIC 3126

AUSTRALIA Tel: +61 3 9830 7388

REFUNDS

Full-priced items are eligible for a full refund

FULL-PRICED

Full-priced items are eligible for refund, exchange or store credit.

SALE ITEMS

Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;

FINAL SALE

Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

PROMOTIONAL CODE

Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;

GIFT CARDS

Gift Cards may not be returned;

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 1 year from the date of issue.

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Zafino takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Zafino.

Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Zafino takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Zafino.

PROCESSING TIME FOR RETURNS

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty item. Please contact our Customer Care team hello@zafino.com.au with your order number and images of the fault and we will work with you to resolve it as soon as possible. Please note that faulty items purchased from a Zafino stockist are required to returned to the place of purchase.

At Zafino. we do not offer refunds for purchases made using Afterpay. Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method.

Online Return Portal

Ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

Step 1

Item/s must be returned within 30 days of delivery.

Step 2

Item must be unworn with original tags attached.

Step 3

Items must be returned in their original packaging.

coming soon

Return Via Post

Step 1

Ensure your return meets the conditions of our policy.
Read Return Policy

Step 2

Login to the Returns Portal and follow the steps to completion.

Step 3

An email will be sent to you with returns address.

coming soon

Reusable Post Satchels

Our post satchels are 100% compostable and can be reused for your return. Add Zafino.'s returns address to the bag and reseal with the additional adhesive strip.

Return In-store

If you would like to return you purchase in-store, please ensure your return adheres to our Returns Policy.


Purchases made in-store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do not offer refunds for in-store purchases. Purchases online can be returned within 30 days from the original purchase date for an exchange, refund, or credit note.

We do not offer refunds for purchases made using Afterpay, regardless whether it was purchased in store or online. Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method.

Zafino HQ

1/207 Canterbury Rd, Canterbury VIC

Need help?

  • hello@zafino.com.au
  • +61 3 9830 7388
  • live chat