United States of America

Below rates are for customers shipping to USA.

SERVICES

DELIVERY

COST

US: Standard *

5-8 Business Days

$20 USD

US: Free Shipping

5-8 Business Days

Free on orders over $100

PROCESSING TIME

Please allow 1-2 days for our team to pick and pack you order. Shipping timeframes are in addition to our processing times.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

Please note that once your order is on its way, we are unable to change the shipping address.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

TRACKING YOUR ORDER

You can track your order via our shipping confirmation email or from your online Zafino account. If you do not receive your tracking details, please contact our team directly.

DUTIES & TAXES

For our international orders, occasionally duties and taxes will be applicable upon arrival, and these will be charged in addition to the international shipping costs.

All import duties, local sales taxes and customs levied by the country you reside in is the responsibility of the customer. Zafino is not liable for these charges and please also note that Zafino is also not liable for late deliveries that are caused by local customs or third-party delivery contractors.


For Australian orders, GST is already included in the retail price.

CHANGING OR CANCELLING AN ORDER

If you need to change or cancel your order, please contact our team straight away by contacting us via the chat bubble on our website or emailing HQ at hello@zafino.com.au.

We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made possible.

GIFT WRAPPING & MESSAGE

Zafino offers signature gift wrapping at checkout which can be added to your order for no additional cost. Wrapping includes box, tissue paper, Zafino sticker wrapped in presented in our branded jewellery pouch. A personal note can also be added on a handwritten printed Zafino card.

If you require presents to be separately wrapped, we require you to place separate orders.

PRE-ORDER

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.

For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charged will be incurred in these circumstances.

Need help?

  • hello@zafino.com.au
  • +61 3 9830 7388
  • live chat